Your Health Information, Privacy & Practice Policies
In accordance with the
Victorian Health Records Act 2001 and
Privacy Act, our practice is committed to protecting your personal information and ensuring transparency about how it is collected, stored, and used.
Privacy and Confidentiality
Our practice respects your right to privacy. It is important to us that you understand the purpose for which we collect your health details and how this information is handled:
Your personal and medical information is collected for the primary purpose of providing quality dental care.
Personal details such as your name, address, and insurance information may be used for administrative purposes such as billing, correspondence, and appointment management.
We may share your health information with other healthcare professionals involved in your care, but only when necessary and with minimal disclosure of personal details.
Occasionally, anonymised data may be used for research, seminars, or study groups to improve patient care. Your identity will never be revealed without your explicit consent.
You are entitled to access your health records and may request corrections if any information is inaccurate. Statutory fees may apply for access or summaries.
Your records, including treatment notes and x-rays, are securely stored and treated with strict confidentiality.
No disclosure will be made to individuals outside your care team or our administrative staff without your written consent.
If you have any concerns about how your information is handled, please raise them with our team—we are always here to help.
Practice Policy: Recording of Consultations
To maintain a respectful, comfortable, and legally compliant environment, we kindly ask that no audio or video recordings of consultations, treatments, or discussions be made
without prior consent from all parties involved.
We understand that some patients may wish to record parts of their consultation to help remember important information. If this is the case, please let us know—such requests will be respectfully considered when all participants are comfortable.
This policy is designed to:
Protect the
privacy and dignity of all individuals.
Ensure
informed consent and accurate communication.
Maintain a
safe and trusting environment for your care.
We appreciate your understanding and cooperation. If you have any questions about this policy, please don't hesitate to speak with a member of our team.